Privacy Policy

When you book a service or enquire with us, we collect the following information:

• Name and contact number (required for booking confirmation)
• WhatsApp number (used to coordinate your appointment)
• Email address (optional — only if you provide it)
• Service address / location (so we can send your artist)
• Service preferences and any special requests you share with us

We do not collect payment card details. All payments are made directly to the artist in cash or via UPI at the time of service.

Your information is used solely to provide and improve our services:

• To confirm and coordinate your booking with the assigned artist
• To send appointment reminders or follow-up messages via WhatsApp
• To respond to your enquiries or service requests
• To improve our service quality based on your feedback
• To contact you about offers or updates if you have opted in

We never sell, rent, or trade your personal data to any third party for marketing purposes.

Our primary communication channel is WhatsApp. By messaging us or providing your number for a booking, you consent to receiving booking-related messages from us on that number.

You can opt out of promotional messages at any time by replying "STOP" or simply telling us you do not wish to receive further updates.

We may share your name, contact number, and service address with the certified artist assigned to your booking. This is strictly to enable them to reach you for the appointment.

We do not share your information with advertisers, data brokers, or any unrelated third parties.

In rare cases where required by law, we may disclose information to relevant authorities.

We retain your information for as long as needed to provide our services and handle any follow-up enquiries. If you would like your data removed from our records, you can request deletion at any time by contacting us via WhatsApp or email.

Our website (doorstepdiva.com) may use basic analytics tools to understand how visitors use the site — such as which pages are visited most. This data is aggregated and does not identify individual users.

We do not use advertising cookies or sell browsing data.

Our services are intended for adults (18+) or minors accompanied by a parent or guardian. We do not knowingly collect personal information from anyone under the age of 13. If you believe we have inadvertently collected such data, please contact us immediately.

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for communications at any time

To exercise any of these rights, contact us via WhatsApp at +91 79851 83449.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

If you have any questions or concerns about this Privacy Policy or how we handle your data, please reach out:

• WhatsApp: +91 79851 83449
• Instagram: @doorstepdivaa
• Website: doorstepdiva.com